25.6.19
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LSP-08E Certified Facilitator Creative Conflict Management

This training moves participants through processes where they explore individual and team identity, learning how it pertains to identity-based conflicts. We will be taking a deep dive into workshops and processes with groups in conflict or crisis. We use individual psychometrics to help understand conflict styles and thinking processes that often cause cognitive distortions (thinking errors), resulting in workplace conflicts. The social value and costs of conflict will be covered, along with the impact on culture within organizations. The last section of this training deals with systems thinking. We will apply LSP core principals to understand where the conflict lives and grows, what fuels it, and how to manage it. We will review group dynamics theory along with numerous conflict theories, and discuss how they pertain to conflict management within complex organizational structures.

Skills / Knowledge

  • Analyze the power of this 3D tool for numerous applications and designs
  • Apply the use of bricks to move people from positions to interests, to find common ground
  • Explore the indicators and techniques to analyze the situation and ways to manage resistance
  • Experience proven techniques to manage bullies, underdogs, supporters, and other actors within the conflict process
  • Analyze when and when not to intervene
  • Apply the keys to uncovering and addressing destructive passive aggressive behaviors
  • Explore multiple ways to design processes to keep the group on track and ensure your process stays positive and appropriate